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Dishan Technology's Business Continuity Management: Building a Resilience Defense for Enterprises in the Digital Age
In the current era where the digital economy is sweeping the globe and technological iterations are accelerating at an unprecedented pace, technology enterprises are facing operational challenges like never before. The increasing sophistication and destructiveness of cyber attacks, the sudden failures of data center hardware, the ripple effects of supply chain fluctuations, the technical gaps caused by the loss of core talents, and even natural disasters and other irresistible forces can all serve as triggers for business disruptions, causing incalculable losses to a company's reputation, customer trust, and long-term development. As a technology enterprise driven by innovation and committed to excellence in service, Dishan Technology deeply understands that in an environment full of uncertainties, business continuity is not only the bottom line for survival but also the cornerstone of high-quality development. The company adheres to the principle of "preparing for the future and preventing problems before they occur," treating Business Continuity Management (BCM) as a core strategic task. Through the establishment of a systematic, intelligent, and all-staff involved system, it has forged a resilient defense against risks and challenges, maintaining a steady course in the waves of change.
Top-level Design: Integrating BCM into Corporate Strategy and Governance to Build a Solid Management Foundation
Dishan Technology deeply embeds business continuity management (BCM) into the overall corporate strategic framework, establishing a solid foundation at the governance level. The company has established a BCM committee led by the CEO, bringing together core forces from IT, operations, legal, risk control, human resources, and other departments to form a governance structure characterized by "high-level leadership, departmental collaboration, and full participation." The committee regularly holds strategic discussions to ensure that BCM goals are closely aligned with the company's long-term development plans, and has established three unshakable core goals: "ensuring the continuous operation of core businesses, safeguarding the security of data assets, and maintaining consistent customer experience."
In terms of management system construction, the company strictly adheres to the international authoritative standard ISO 22301 and combines domestic industry regulatory requirements to tailor a business continuity management system (BCMS). The system is centered on the PDCA cycle, ensuring continuous iteration and improvement of management processes through a closed-loop management approach of "plan - do - check - act." At the same time, the company has established a comprehensive set of system documents covering the entire life cycle, including the "Business Continuity Management Policy," "Risk Assessment Methodology," and "Emergency Response Plan Operating Manual," providing clear guidance for various practices. Senior management leads by example, incorporating BCM into the annual business plan and performance evaluation system, and promoting the implementation of management requirements through resource allocation and accountability mechanisms.
Core Practice: Systematically Building Business Continuity Capabilities and Weaving a Dense Risk Prevention Network
1. Microscopic Review of the Entire Process to Precisely Identify Key Business Units
The company has formed a professional team to conduct a comprehensive and meticulous review of all aspects including R&D, production, delivery, and operation, precisely identifying dozens of key business units such as core R&D systems, customer service platforms, data centers, and order processing systems. By combining quantitative analysis such as financial loss estimation and customer churn rate prediction with qualitative analysis like strategic impact assessment and compliance risk evaluation, the company sets scientifically reasonable maximum tolerable downtime (MTPD), recovery time objective (RTO), and recovery point objective (RPO) for each business. For instance, for the customer transaction system, the company requires RTO ≤ 30 minutes and RPO = 0, providing a clear benchmark for resource allocation and solution design.
2. Multi-dimensional Risk Assessment and Dynamic Early Warning to Build a "Radar-like" Prevention System
Dishan Technology has established a risk database covering all scenarios including natural disasters, cyber attacks, system failures, human operational errors, supply chain disruptions, and third-party service failures, containing over a hundred risk items. It adopts a dynamic risk assessment mechanism with four color levels: red, orange, yellow, and blue. The company has invested heavily in deploying an intelligent monitoring platform integrating thousands of sensors and AI algorithms to conduct 7×24-hour real-time monitoring of key indicators such as data center temperature, network traffic, and system load. Once a threshold is triggered, the system automatically sends out warnings to the emergency response team via multiple channels including SMS, email, and voice calls, and simultaneously generates initial response suggestions, achieving early detection, early assessment, and early response to risks.
3. Hierarchical Protection and Three-dimensional Disaster Recovery to Forge an "Impregnable Defense"
The company implements differentiated protection and recovery strategies based on the characteristics of different businesses:
- Core systems adopt a "dual-active data center + remote disaster recovery" architecture of "three locations and five centers", equipped with millisecond-level data synchronization technology, ensuring RTO ≤ 2 hours and RPO ≤ 15 minutes;
- Critical applications are deployed with intelligent switching engines, enabling the backup system to take over within 10 seconds when the main system detects a fault;
- Important data follows the "3-2-1" golden backup rule: at least three copies, stored in local disk arrays, cloud object storage, and remote tape libraries, ensuring data recoverability of 99.999%;
- For the supply chain, a "N+1" backup supplier mechanism is established, and business continuity commitment agreements are signed with major suppliers to form a risk-sharing system.
4. Detailed Business Continuity Plan (BCP) to Construct a "Battle Blueprint"
The company spent half a year compiling a BCP document covering all areas including technical recovery, personnel allocation, resource coordination, media relations, and legal compliance, containing dozens of specialized plans and hundreds of operational steps. The plan details the entire process from event detection, graded response, command and dispatch to recovery verification, and clearly defines the "role cards" for each position in emergency situations: for example, the technical team is responsible for system repair, the customer service department takes on customer comfort and information notification, and the legal team handles potential legal disputes. The plan also specifically includes a "Golden 72 Hours" action plan to ensure that the situation is controlled within the shortest possible time.
5. Practical Drills and Continuous Improvement to Forge "Ready-to-Fight" Emergency Response Capabilities
Dishan Technology adheres to the principle of "drills as real combat", conducting no less than two full-scenario and cross-regional comprehensive drills each year, covering high-difficulty subjects such as extreme natural disaster simulations, ransomware attack defense and response, and large-scale DDoS attack response. The drills adopt a "red-blue confrontation" mechanism, with external experts playing the role of attackers and the internal team responding in real time. After the drill, the company will organize cross-departmental debriefing meetings to form an assessment report from the dimensions of the effectiveness of the contingency plan, the smoothness of the process, and the technical support capacity, and implement improvement measures item by item. For example, during one drill, it was found that there was a delay in cross-departmental communication. The company promptly upgraded the emergency communication platform, achieving a second-level response based on a 5G private network. 6. Audit supervision and system optimization to ensure long-term operation. The company has established a dedicated internal audit team that conducts two comprehensive audits of the BCMS each year, focusing on checking the implementation of the system, the effectiveness of the contingency plan, and the capacity of resource guarantee. At the same time, it actively introduces third-party authoritative institutions for independent assessment. These institutions conduct a comprehensive review of the company's BCMS based on predetermined assessment standards, including international business continuity management standards (such as ISO 22301). The assessment process covers document review, on-site inspection, and employee interviews, and finally forms a detailed assessment report. The company will formulate specific improvement plans based on the assessment opinions. For example, in the most recent external audit, the company added a BCP review link for suppliers in response to the problem of "insufficient assessment of suppliers' business continuity management capabilities", and included this indicator in the annual cooperation assessment, thereby ensuring the continuous optimization and effectiveness improvement of the system.
Technology Empowerment: Deep Integration of Intelligent Technologies Reshapes Continuity Management Efficiency
As a technology-driven enterprise, Disan Technology fully leverages its technological advantages to drive the upgrade of BCM towards intelligence, automation, and platformization:
- AI-empowered risk prediction: By building a risk warning model based on machine learning, potential faults and attack behaviors can be identified in advance through the analysis of historical data and real-time monitoring information. For instance, in the case of server failures, the system can issue warnings 3-5 days in advance with an accuracy rate exceeding 90%.
- Automated operation and maintenance and recovery: An intelligent operation and maintenance platform has been developed to achieve automatic fault location, root cause analysis, patch distribution, and system self-healing. In the most recent database failure, the platform completed fault isolation and recovery in just 8 minutes, far below the preset RTO target.
- Emergency command platform: A digital command center integrating real-time monitoring, situation awareness, resource scheduling, and collaborative communication has been established. The platform integrates functions such as geographic information systems (GIS), video conferencing, and electronic sand tables, which can display the impact range of events, resource distribution, and handling progress in real time, providing a "God's-eye view" for decision-making.
- Blockchain traceability technology: Blockchain technology is introduced in the data recovery process to ensure the integrity and immutability of backup data, avoiding data contamination during the recovery process.
Cultural Construction: Cultivating Resilience Genes and Building a Comprehensive Defense Line
Dishan Technology is well aware that business continuity management is not only a competition of technology and management systems, but also a contest of organizational resilience. The company is committed to internalizing the awareness of continuity as a cultural gene of the enterprise:
- Comprehensive Training System: Establish a training mechanism of "mandatory induction training + regular rotation training". All employees must complete the basic BCM training in the first week of their employment and participate in no less than 8 hours of advanced courses each year. The training content covers the interpretation of emergency plans, escape drills, system operations, etc., and adopts immersive teaching methods such as VR simulation and sand table exercises.
- Practical Tool Manuals: Compile a pocket book, "Personal Emergency Action Guide", for employees, which concisely lists the handling steps and contact information for various emergencies. At the same time, develop a mobile emergency mini-program that integrates functions such as alarm reception, task assignment, and status reporting.
- Immersive Cultural Atmosphere: Continuously disseminate the concept of continuity management through internal bulletin boards, online knowledge bases, and quarterly safety conferences. The company also sets up an annual "Resilience Star" award to honor teams and individuals who perform outstandingly in drills or real events, creating a cultural atmosphere where "everyone is a guardian".
- Family Participation Plan: Innovatively introduce the "Family Emergency Contact Person" system, establishing a family emergency file for each key position employee. Regularly organize family members to participate in emergency knowledge lectures, building a dual protection network of "family - enterprise".
Compliance and Customer Value: Winning Trust with Resilience and Shaping Competitive Barriers
In highly regulated and sensitive sectors such as finance, government affairs, healthcare, and energy, business continuity capabilities have become a core consideration for customers when choosing partners. With its leading BCMS, Dishi Technology has not only successfully passed international certifications such as ISO 22301 and ISO 27001 but has also demonstrated outstanding resilience and guarantee capabilities in multiple projects:
In a disaster recovery project for a large financial institution, the company's "two sites, three centers" solution enabled the client to achieve a "zero-interruption" switch of its core systems, earning high recognition from regulatory authorities.
- During the construction of a government cloud platform, the company's unique "dynamic elastic recovery" technology ensured that the system maintained 99.99% availability even under sudden traffic surges, safeguarding the continuity of critical public services.
- For multinational enterprise clients, the company has tailored a "global BCP coordination solution," integrating resources and compliance requirements from multiple locations to ensure smooth operation of their businesses in cross-border scenarios.
These successful practices have not only strengthened customer relationships but also made "high availability, high reliability, and high transparency" the brand tags of Dishi Technology, establishing an irreplicable competitive edge in the fierce market competition.
Looking to the Future: Continuous Evolution towards a New Chapter of Resilience Excellence
Standing at the threshold of the new era of digital civilization, Dishi Technology will continue to drive business continuity management to a higher level with innovation as the engine:
- Integration of ESG Strategy: Deeply integrate BCM with environmental protection, social responsibility, and corporate governance (ESG), explore green data center construction and low-carbon disaster recovery solutions, and create a sustainable resilience benchmark.
- Ecological Synergy Resilience: Build a "resilience alliance" with partners along the industrial chain, share risk intelligence, conduct joint emergency drills, and collaborate on technological breakthroughs to construct an industrial resilience network that combines "points, lines, and surfaces".
- Proactive Risk Planning: Establish specialized research teams to address emerging threats such as quantum computing, AI model hijacking, and geopolitical risks, and proactively prepare technical solutions and response strategies.
- Intelligent Upgrade: Continuously increase the application of cutting-edge technologies such as AI, edge computing, and the metaverse in continuity management, and explore the construction of a "digital twin emergency drill system" and an "AI-driven autonomous recovery system".
Business continuity management is not a "quick fix" for crises at Disan Technology; it is a "strategic gene" deeply ingrained in our company's DNA. Amid the digital transformation wave, we have come to realize that true resilience requires not only forward-looking top-level design and systematic management practices, but also the empowerment of technological innovation and the infiltration of cultural genes. Facing a future full of challenges, Disan Technology will maintain an "unstoppable" posture, continuously improving our business continuity system, safeguarding every trust with the power of technology, and illuminating the path ahead with the light of resilience. We plan to introduce advanced artificial intelligence technology within the next five years to further optimize management processes and enhance emergency response efficiency. At the same time, we will strengthen international cooperation and expand the global market. We firmly believe that only by forging resilience into the core competitiveness of the enterprise can we remain at the forefront of the times and create a more brilliant future with a steady posture.
